Staff potential.


Leadership for the information age

Poor interpersonal skills are the primary cause of leadership ineffectiveness and failure. 

Decades of research clearly demonstrates that emotional intelligence (EQ) is what distinguishes top performers from their counterparts.

A rigorous study* showed that EQ was five times more important in predicting performance than IQ.

EQ is the intangible, yet how we handle ourselves and our interactions impact our decisions and results in all areas of life. In the workplace, emotional intelligence is the strongest predictor of performance. According to Talent Smart, one of the worlds leading organisations in EQ, it:

  • Is attributable to 58% of success in all types of jobs.
  • 90% of top performers have high EQ.
  • People with high EQ make on average $29,000 p.a. more than their low EQ counterparts.

“Of all the people we’ve studied at work, we’ve found that 90% of top performers are also high in emotional intelligence. On the flip side, just 20% of bottom performers are high in emotional intelligence. You can be a top performer without emotional intelligence, but the chances are slim.”
Travis Bradberry, author of Emotional Intelligence 2.0

Emotional intelligence affects how we manage behaviour, navigate social situations as well as handling our state and personal decision making. It includes:

  1. Self-awareness – the ability to recognise and understand your moods and emotions, and how they affect others.
  2. Self-regulation – the ability to control impulses and moods, and to think before acting.
  3. Internal (or intrinsic) motivation – being driven to pursue goals for personal reasons, rather than for some kind of reward.
  4. Empathy – the ability to recognise and understand others’ motivations, which is essential for building and leading teams successfully.
  5. Social skills – the ability to manage relationships and build networks

“In leadership positions, 85% of the competencies for success lie in the EI domain, rather than in technical or intellectual abilities. “
Daniel Goleman, author or Emotional Intelligence

The Social + Emotional Intelligence Profile®

With clients I use the Social + Emotional Intelligence Profile® (SEIP) four-quadrant model that is used in 75% of Fortune 500 companies. The SEIP® is the most comprehensive, statistically-reliable, scientifically-validated instrument on the market today.

Based on over 10 years of research, the SEIP® identifies an individual’s social and emotional intelligence strengths and development opportunities. The SEIP® measures the 26 competencies identified as critical in socially and emotionally intelligent individuals, families, teams and organisations.

The profile provides an insight in to your EQ and developmental opportunities which can be fulfilled in a number of ways (e.g. awareness, training, coaching).

Features of The Social + Emotional Intelligence Profile (SEIP)®

  • Administered electronically
  • Highly accurate, valid and reliable
  • Quick, easy to use, and understand
  • Describes in behavioral terms what it looks like when an individual has the social and emotional intelligence skills and when they don’t
  • Evidence-based, developed using the latest social and emotional intelligence research
  • Measures both social and emotional intelligence
  • Provides developmental suggestions including actions steps and plan

*O’Boyle, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788-818. 


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